Ahh, the pre-scheduled, shoot-I-forgot-to-write, blog post strikes again.
So, I meant to write and publish this blog last week and only the latter happened. In my defense, I was spending all my spare time packing and cleaning in preparation to move out of my apartment, but still. Anyway, my lack of a blog last week means I’ll be publishing TWO blogs (yup, throwback to when I was in France and sometimes wrote 3x a week) this week! You’re welcome 🙂
I have done a multitude of this type of posts (examples from France here and here; an example from my internship here), so I decided why not do a remote-work-from-home edition! Welcome to a day in my remote working life.
Tuesday, July 21st
6:15 – Gooooood morning! I don’t set an alarm (the blessing of being a naturally early riser), so I wake up whenever my body decides to, which just so happened to be a little extra early than normal. I immediately made myself a nice big glass of iced coffee and started tiding up my bedroom (packing turned it into a disaster zone) and starting one load of laundry while folding another laundry, all while listening to a podcast.
7:07 – After getting things nice and tidy, I settled back into my bed and read some Harry Potter. I got a FaceTime call from L a few pages in, so I set my book aside and spent almost an hour talking with him (love you <3)
8:15 – I was getting hungry for breakfast, so I made myself some avocado toast and went back to reading and journaling.
9:00 – Let the workflow begin! For the first hour and half of the day, I watched over our remote ticket support chat and ticket queue, answering our students’ questions as I could.
10:30 – I made myself a (delicious) iced matcha latte and we had our weekly team meeting.
11:35 – Our team meeting ended surprisingly early (it normally lasts the whole hour and half before lunch, if not a bit more), so I spent the 25 minutes before lunch going through some emails and catching up on tickets/student questions.
Noon – After sitting all morning, I typically like to go on a short walk before I make myself lunch. However, the weather got nasty during our meeting, so I ate first while watching some YouTube, then walked for the last 30 minutes of my lunch break.
1:00 – It’s time to get back online; I spent some time prepping for two back-to-back afternoon meetings
2:00 – We are in the process to transition to a new ticketing system, so we had an all-staff training on the basics of that program. Directly after, I jumped into a meeting about our summer students and their plans and projects for the rest of the summer sessions.
3:45 – After my meetings, I went back to looking through our open tickets and researching different issues that arose. There is still so much for me to learn in my role, so watching and reading how our students and full-time students process through and solve tickets has been helping me learn.
5pm – Done for the day!! Woohoo!
Evening Time – I spent my evening working out and meeting on Zoom for small group with my fav gals 🙂
Thanks for reading and check back soon for more!
Until next time,